Questions Fréquemment Posées

When we've shipped your order you'll receive an email from us about it. In the email you'll find which carrier we shipped your order with and your tracking number. The tracking number can be used on the carrier website. To view all orders and tracking number please log into your account.

If you'd like to order more items please contact us at customerservice@voidcycling.com as soon as possible so we can assist you. We’ll make every effort to help you with your request in time. However, keep in mind that we strive to fulfill orders as quickly as possible and can’t cancel or edit an order once it has been processed at the warehouse.

If you’d like to cancel your order, please contact customer service at customerservice@voidcycling.com as soon as possible. We’ll make every effort to help you with your request in time. Please keep in mind that we try our best to fulfill orders as quickly as possible and can’t cancel an order once it has entered the shipping process.

You have 60 days from receiving your order to return products for a refund. To qualify for a full refund, items must be:

In their original, unaltered condition.
Unused and unwashed.
Complete with all original tags attached.

You can create your return through our Return Portal: https://www.returnflows.com/en/voidcycling-com/

We always stand behind our products and that’s why all our products are warranted to be free from defects in material and workmanship for a period of two (2) years from the date of purchase.

You can create your return through our Return Portal: https://www.returnflows.com/en/voidcycling-com/