Frequently Asked Questions

When we've shipped your order you'll receive an email from us about it. In the email you'll find which carrier we shipped your order with and your tracking number. The tracking number can be used on the carrier website. To view all orders and tracking number please log into your account.

If you'd like to order more items please contact us at customerservice@voidcycling.com as soon as possible so we can assist you. We’ll make every effort to help you with your request in time. However, keep in mind that we strive to fulfill orders as quickly as possible and can’t cancel or edit an order once it has been processed at the warehouse.

If you’d like to cancel your order, please contact customer service at customerservice@voidcycling.com as soon as possible. We’ll make every effort to help you with your request in time. Please keep in mind that we try our best to fulfill orders as quickly as possible and can’t cancel an order once it has entered the shipping process.

You have 60 days from receiving your order to return products for a refund. To qualify for a full refund, items must be:

In their original, unaltered condition.
Unused and unwashed.
Complete with all original tags attached.

How to Register Your Return (Step-by-Step)
We’ve streamlined our return process through our digital portal.
Follow these steps to get your return label:
Log In: Access your account using the email address used for the purchase.
Verify: Enter the one-time code sent to your inbox.
Register: Select the items you wish to return.
Approval: Once our team approves your request, you will receive your return shipping label.

Need Help? If you have any trouble with the portal, contact our support team at customerservice@voidcycling.com for direct assistance.

Return Fees:
Sweden: 79 SEK
International: 8 EUR
Note: Your original shipping fee will be refunded along with the product cost.

How to Return Your Package.

Follow these simple steps to return your cycling apparel safely. Proper packaging ensures your gear remains in top condition and speeds up your refund.
Step-by-Step Return Process.

Pack Your Gear: Place the items in a secure, well-packed parcel. Use the original packaging whenever possible to ensure the items are protected during transit.
Attach the Label: Affix the return shipping label clearly to the outside of the package.
Drop Off: Deliver the parcel to your nearest authorized service point/agent.

We always stand behind our products and that’s why all our products are warranted to be free from defects in material and workmanship for a period of two (2) years from the date of purchase.

How to Register Your Return (Step-by-Step)
We’ve streamlined our return process through our digital portal.
Follow these steps to get your return label:
Log In: Access your account using the email address used for the purchase.
Verify: Enter the one-time code sent to your inbox.
Register: Select the items you wish to return.
Approval: Once our team approves your request, you will receive your return shipping label.

Need Help? If you have any trouble with the portal, contact our support team at customerservice@voidcycling.com for direct assistance.

Return Fees:
Sweden: 79 SEK
International: 8 EUR
Note: Your original shipping fee will be refunded along with the product cost.

How to Return Your Package.

Follow these simple steps to return your cycling apparel safely. Proper packaging ensures your gear remains in top condition and speeds up your refund.
Step-by-Step Return Process.

Pack Your Gear: Place the items in a secure, well-packed parcel. Use the original packaging whenever possible to ensure the items are protected during transit.
Attach the Label: Affix the return shipping label clearly to the outside of the package.
Drop Off: Deliver the parcel to your nearest authorized service point/agent.