We understand that in cycling, what you look like is important; that’s how VOID started, to bring fashion to cycling. Maybe a particular jersey doesn’t match the colour of your bike, or a jersey isn’t aero enough…or perhaps too aero; we understand this. That’s why we have a 28-day return policy.
You are able to return any item(s) from your order within 28 days from when you placed your order. The item(s) you return must be in the same condition they were delivered in: unused, unwashed, in original packaging, with labels and tags intact. Once we have received the item(s), a refund will be issued for the returned item(s) minus the return shipping costs (68 SEK within Sweden, €12 within Europe (£10 from United Kingdom), $35 for Rest of World), within 12 working days through the original payment method.
You are responsible for the item(s) until we receive them.
If your order was incorrect or faulty please contact us immediately at firstname.lastname@example.org.
To return an item:
1. Fill in the return form.
2. Pack the return form together with the item(s) including all original product packaging and labelling.
3. Stick the pre-paid return label to the package.
4. Post the package through your nearest applicable post office. (Sweden: PostNord, elsewhere: UPS)
Note: If you are returning items from outside the EU, you will need a customs form. Send an email to email@example.com and we will create one for you.
For an exchange (e.g. for a different size, colour) place a new order and return the other item(s) as above.