Shipping & Returns
- Shipping partners & Shipping fee
Orders placed on our website will be delivered using one of our international courier partners and their third party partners around the world. All available courier options will be displayed for you to choose from at checkout. The shipping fee will also be displayed at checkout and may vary depending on courier, service and destination.
- Order dispatch
Orders placed on our website are dispatched from our warehouse in Malmo, Sweden during our operating hours (Monday - Friday between 8.00am – 5.00pm CET/CEST). We reserve the right to dispatch orders on a different schedule during Swedish bank holidays and during the holiday season and do not guarantee that orders will be dispatched every day during these periods.
- Delivery time
Orders placed on our website have an average delivery time of 2-6 business days using our standard delivery services. We won’t be liable to you for any delay in delivering any products if the delay is due to acts of civil commotion, riots, malicious damage, adverse weather conditions, floods, drought, fire, epidemic, pandemic, legislation, failure of ISP or telecommunications provider or any other cause beyond our reasonable control. This does not affect your statutory rights.
- Our return policy
We want you to be totally psyched about the product(s) you purchase from our website. If at any point within 30 days of receiving your order, you’re not 100% satisfied, you may return it to us for a refund.
The product(s) must be in unaltered condition, with the original hangtags still attached. The product(s) must not have been used and the product must be returned in the same way as when you received it.
The customer is liable for the return shipping. When the return is refunded the original shipping fee will also be refunded.
To make an exchange we require you to return the product you no longer want to keep through our return policy and then place a new order for the item you want instead. Your shipping fee from the initial order will also be refunded in the return.
- Cancelling an order
The order may be cancelled until it’s shipped form our warehouse in which the order can no longer be cancelled. To receive a refund from your order after the shipment has left our warehouse the order must be returned to us using our return policy.